We keep you informed

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. You can also visit online the Self Service 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your SimRoom™ ID and password to get a summary of orders placed in the past 18 months. You'll see your order number, the date and time the order was placed, the status of the order, estimated shipping and delivery dates, the shipping method, and package tracking information for items that have shipped.

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address. Delivery will take 2-5 business days after the order has shipped. All delivery lead times are estimated and cover only the metropolitan areas.

As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated delivery date and tracking number. You can also view this information by signing in to the freight online self service if available.  (Put a LINK IN for each country courier off the word “self service”.) If you ordered multiple items, you may receive separate shipments.

For orders shipped by XXX to a residential or office address, deliveries are made between 8 am and 5 pm. You can check the tracking number and carrier by visiting our online Self Service for the latest status of your order. SimRoom™ and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package.  The base Chassis come in a large box so make sure room is available.  Delivery to a PO Box is (IS or IS NOT in this country) permitted for security reasons.

If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the SimRoom™ Store Customer Service.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. SimRoom™ will also send you an email advising that our carrier was unable to deliver your order. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

SimRoom™ charges $XX for the base rig and $XXX with additional items as one shipment.  Otherwise, a handling and shipping charge of $15 will be added to your order for smaller items.

In case of any problems with your delivery, SimRoom™ will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the SimRoom™ Store Customer Service.

Shopping in New Zealand

The SimRoom™ Online Store New Zealand sells and ships items only within New Zealand. The SimRoom™ Online Store New Zealand does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order on the SimRoom™ Online Store.